Service and Maintenance

Ultronix Is Committed To Customer Support

Ultronix Inc.’s commitment to outstanding customer support is second-to-none. Ultronix customer support is a well-established network of knowledgeable professionals committed to providing high quality timely service, customized to the specific requirements of our customers.

In addition to servicing Ultronix Inc equipment, our service engineers also service other manufacturers equipment. The Ultronix Inc. service organization offers cost effective ways of providing Field Service Support for equipment manufacturers that have field support requirements, but do not have the installed base to support a full time service engineer. Please contact us for additional information. Ultronix Inc. currently provides service for:

• Ultronix Inc. Equipment
• All other manufacturers of Solvent Cleaning and Dryer Equipment
• Refrigeration Systems and Chillers
• Auto Parts Cleaning Equipment
• IPA Systems
• SVG 8X Track Systems (Semiconductor Equipment)
• IDI Pumps (Semiconductor Equipment – Photo Resist & Solvent Pumps)
• Light Hoist & Hydraulic Systems
• XY Robotic Systems

General Service Support:

Ultronix, Inc. normal operating hours are: Monday through Friday 8am to 5pm. EST. Field maintenance service is provided on a first come, first serve basis during these hours of operation. After hours and weekend support is also available.

Emergency “Machine Down” Support:

Emergency “Machine Down” situations will take priority over general service calls. Realizing the critical nature and cost of a production hard stop, Ultronix will dispatch a Field Engineer to your location with a best effort response commitment.

Preventive Maintenance:

Preventive maintenance requirements can differ with system size and configuration. The preventive maintenance procedures will be customized to fit your specific system. A 20-point comprehensive preventive maintenance procedure will be conducted consisting of component checkout and adjustments on your system.

Notes- Preventive Maintenance:

1. A “System Clean” can be conducted in conjunction with the Preventive Maintenance procedure. Additional time to complete the cleanout is required.
2. Degreasers experiencing an acid condition will require additional repair and service. Such conditions will be treated outside of this procedure and are not considered a preventative maintenance function.
3. Hands-on training can be provided during this phase if desired.

System Cleanout:

System cleanouts can differ with system size and configuration. The system cleanout procedures will be customized to fit your specific system. The cleaning procedure is designed to remove contamination and return the system to production service.

Notes- System Cleanout:

1. Our service engineer’s are confined space certified, possessing all the necessary equipment to perform system cleanouts.
2. A “Preventive Maintenance” procedure can be conducted in conjunction with the System Cleanout. Additional time to complete the PM is required.
3. Degreasers experiencing an acid condition will require additional repair and service. Such conditions will be treated outside of this procedure and are not considered a cleanout function.
4. Hands-on training can be provided during this phase if desired.

System Evaluation and Consultation:

The Ultronix inc. technical staff has more then 30 years of experience in the chemical/vapor cleaning and manufacturing industry. Our experts can assist you with your entire: equipment, process and chemical application needs. Please contact us to set up an appointment. In the mean time, a few things to think about:

1. Is your Degreaser system in need a fresh start?
2. Is your Degreaser system old and in need of repairs, but you don’t think it’s worth spending money on?
3. Are you seeing rust particles on your “just cleaned” parts?
4. Has your cleaning or process requirements changed and you think you may need a product enhancement to keep up with your production, DEP and EPA requirements?
5. Is it possible you’re loosing 50% more solvent then necessary?
6. How often are you performing acid tests on your solvent degreaser system?
7. Do you know there are product enhancements available for your degreaser system?
8. Did you purchase a used, or “As is, Where is” system and your not sure where or how to start getting it ready for production?
9. Did your degreaser system go acid and you’re not sure if it’s salvageable?
10. Is there something residing in the bottom of your tank that no one can identify, or wants to deal with?
11. Is your refrigeration equipment functioning properly?
12. Are you using the proper refrigerants?
13. Are you using the proper chemicals to optimize your product cleaning results?
14. Are you getting the performance results you expect from your system?
15. Do you have a new cleaning application and need help deciding what type of system and features you’ll need?
16. Need project management help?

Customized Service/Maintenance Program Contracts:

Every production/processing area is unique and requires different types of support coverage. Therefore, our maintenance program contracts are designed to be flexible to fit your specific needs. As a contracted service/maintenance customer you receive priority response. The contracts include service engineers, armed with the most up-to-date technical information to assure the highest levels of system performance, as well as experienced application specialists who support optimal (system) processing on Ultronix equipment as well as other equipment manufacturers. The following programs are offered both individually or in any combination to fit your requirements. Please contact us for additional detail.

• Service Support Response
• Emergency “Machine Down” Response
• On-Site Labor
• Labor Pool
• Technical Phone Support
• Preventive Maintenance
• System Cleanout
• De-Commissioning, and Relocation
• Spare Parts Logistics
• Repair Depot

De-Commissioning, Relocation Support:

Ultronix Inc. de-commissioning and relocation support safeguards a smooth and cost-efficient process eliminating relocation inefficiencies and reducing cycle time. Additional requirements to refurbish or upgrade your system can be addressed within the same project. Features:

Turn-key project approach including planning, material, and engineering support Performed by qualified and skilled install engineers, using Ultronix standard sequences and procedures Rental of required tooling is available while relocation is in process.

Spare Part Logistics:

Ultronix spare part coverage programs have a strong focus on directly improving availability and cost of operations. Parts purchased through Ultronix Inc inventory assure parts are correct and stored close to your systems to minimize unexpected downtime. Ultronix offers a wide range of parts availability options, ranging from best effort to ninety-five percent of parts available for shipment within 48 hours of customer request.

Repair Depot:

Our repair depot technicians have extensive training, experience and background in the operation, servicing and repair of Ultronix, and other manufacture’s equipment and components. We offer fast evaluation, repair and turn-around of the following:

• Condenser
• Compressor
• Chillers
• Distillation Units
• Pumps
• Heaters
• Electrical Systems
• Light Hoist & Hydraulic Systems
• Tank Welding
• X-Y Robotic Systems
• Complete System Repairs or Upgraded with Product Enhancements.

Note: If your system is down and or in for repair, Ultronix offers a variety of systems that can be rented while your system is being repaired. Please contact us for rental details.

Ultronix is thriving to become your One-Stop-Shop for all your equipment and service needs. We value our customers input about our products and services. At Ultronix our desire is to completely satisfy our customers in all we do. In this spirit we invite your comments and suggestions to help us better serve your needs.

Remember:

• Check your solvent level regularly.
• Check the acidity regularly, regardless of how “stable” you think it is.
• Replace the solvent when necessary. Allowing the tank to turn acidic will shorten the life of your degreasing system.
• Keep a “system log” book and record all: PM’s, Acid checks, and Maintenance required.
• Call us as soon as you detect a problem.